Check-in Boarding
Samsic Airport helps airlines and airport management companies make the passenger experience more enjoyable. From the moment passengers arrive at an airport, right through to their arrival at destination, we offer a wide range of services: passenger welcome and assistance in the terminal; check-in; ticket sales; passport control queue management; boarding; arrivals; connections; and taxi-rank logistics.
Our specialised, continually trained, passenger service agents are dedicated to ensuring the comfort and safety of passengers. Our services boost airport ratings by improving the passenger experience within airports. Many of our agents are bilingual, or trilingual, and this is of great importance when informing and reassuring passengers.
We are continually innovating to offer even more secure and transparent services to meet passengers’ ever-changing needs. Our fully-digitalised processes include Airport Manager, a passenger assistance management solution, which airlines use to manage their operational budgets via reliable and exploitable data and monitor how we process their flights through a detailed dashboard.
QSE CERTIFICATIONS
Samsic Airport’s services in Fort-de-France, Pointe-a-Pitre, and Belgrade airports are ISAGO certified.
