Sales Counter Supervisor M/F

To reinforce the sales counter team, Samsic Assistance Réunion is looking for a Sales Counter Supervisor (M/F) on permanent contract, based at Sainte Marie airport.
The sales counter supervisor supervises and oversees the sales teams in order to ensure compliance with operational and commercial procedures.

Your main tasks will be as follows:
Organise and supervise the operational activity

• Organise, coordinate and supervise all sales counter activities (ticket sales, changes and excess baggage, etc.) 
• Ensuring a permanent presence during the flight
• Carry out the administrative follow-up of the activity (flight reports, anomaly reports, etc.)
• If necessary, carry out various operational tasks in connection with the sales counter
• Propose, set up and follow operational procedures

Lead and coordinate a team

• Recruit and train new team members
• Maintain and develop the skills of your staff (initial and refresher training)
• Carry out planning
• Inspire a group dynamic

Ensure the financial follow-up of his/her department

• Implementing specific procedures for the sales counter
• Monitor and control daily cash receipts according to payment methods (BCT, LaDom vouchers, holiday vouchers, Oney, etc.)
• Check the accuracy of the cash register
• Ensure administrative follow-up
• Coordinate sales activities
• Implement and follow up on the customer's commercial actions
• Represent the department to the customer
• Be a force for proposal to the customer