Lugage storage and lost and found
Losing an item of baggage can be very stressful for passengers. Samsic Assistance both reassures passengers and ensures that their baggage is retrieved as quickly as possible. Our fully-trained Baggage Litigation agents play a key role in providing a positive customer experience and ensuring customer loyalty; they track and monitor lost and delayed items and ensure that your customers are kept informed throughout the entire process.
For Samsic Assistance, innovation means progress: we help you to implement your most innovative projects with our custom-made solutions. For the past five years, we have been assisting one of our customers with a deported check-in service which allows passengers to check-in and store their luggage up to 48 hours before their flight. Deported check-in avoids baggage management issues and reduces passenger congestion in airports.
Our teams provide and manage robust baggage storage facilities at our airports and carry out baggage screening (VIGIPIRATE/X-ray) procedures.
Samsic Assistance also operates and manages baggage trolley services for its airport management customers. We ensure that your baggage trolleys are permanently available at all your airport trolley stands, kept in full working order, and easily accessible for passengers. Our teams replace your trolleys in the event of damage, loss or theft, keep them clean, handle complaints, and update operational procedures as required.
