Losing an item of baggage can be very stressful for passengers. Samsic Assistance both reassures passengers and ensures that their baggage is retrieved as quickly as possible. Our fully-trained Baggage Litigation agents play a key role in providing a positive customer experience and ensuring customer loyalty; they track and monitor lost and delayed items and ensure that your customers are kept informed throughout the entire process.
For Samsic Assistance, innovation means progress: we help you to implement your most innovative projects with our custom-made solutions. For the past five years, we have been assisting one of our customers with a deported check-in service which allows passengers to check-in and store their luggage up to 48 hours before their flight. Deported check-in avoids baggage management issues and reduces passenger congestion in airports.
Our teams provide and manage robust baggage storage facilities at our airports and carry out baggage screening (VIGIPIRATE/X-ray) procedures.
